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Introduction:
Maria Volpe, from the City University of New York, talks about the lack of conflict resolution response in New York immediately after 9-11.
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This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).
Conflict Resolution During Crisis
Maria Volpe
Professor of Dispute Resolution, John Jay College of Criminal Justice, City University of New York
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...You can't just appear on the scene and say that you're a conflict resolver.
The leg-work needs to have been done before-hand. One needs to have presence,
recognition, and visibility before the crisis. In the middle of the crisis it's
really hard for someone to begin to trust you, to find out what you do. We found
out that the people who actually did some work were the Community Relations
Service mediators from the US Department of Justice. They had established a
previous relationship with FEMA in another crisis, so when there were
conflicts on the corners over who could get down the street and who was able to
get home, there were mediators out there, but they were from CRS because they
had been trusted by, and built relationships with FEMA.
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